Shipping Policy

At The Nature Back, we are committed to providing a smooth and efficient shipping experience for all our customers. Please take a moment to review our shipping policy, including processing times, shipping rates, and delivery expectations.

1. Order Processing

  • Processing Time:
    • All orders are processed within 1-2 business days after they are placed. This timeframe allows us to verify, pack, and prepare your order for shipping.
    • Orders placed on weekends or holidays will begin processing on the next business day.
    • If you place an order with multiple items, they may be shipped separately depending on availability. You will receive individual tracking numbers for each shipment.

2. Shipping Rates and Methods

  • Domestic Shipping:

    • We offer multiple shipping options for domestic orders:
      • Standard Shipping: Delivery within 3-5 business days.
      • Express Shipping: Delivery within 1-2 business days. This option is available at an additional cost, which will be calculated at checkout.
    • Shipping rates are calculated based on the weight of your order and the delivery location. The exact cost will be provided at checkout.

  • International Shipping:

    • We also offer international shipping for customers outside of [Your Country/Region]. Shipping rates and delivery times will vary depending on the destination country and are calculated at checkout.
    • Standard International Shipping: Delivery within 7-14 business days, depending on the destination.
    • Express International Shipping: Delivery within 3-7 business days at an additional cost. The exact rate will be calculated during checkout.
    • Customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. These charges are not included in the shipping fee and are the responsibility of the customer.

3. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track the status of your shipment using the tracking link provided in the email.
  • If you did not receive a tracking number, please contact our Customer Care team at [insert email] or through our contact form so we can assist you.

4. Address Accuracy

  • Please double-check your shipping address during checkout to ensure accuracy, as we cannot change the shipping address after an order has been placed. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • If an order is returned to us due to an incorrect address, customers will be responsible for reshipping fees.

5. Delivery Issues

  • If you experience any issues with your order once it has shipped (e.g., delays, damage, or lost packages), please contact our Customer Care team immediately at [insert email] or via our contact form. We will do our best to resolve the issue promptly.
  • For lost packages, we may require additional time to investigate with our shipping carriers. Once an investigation is complete, we will inform you of the next steps, which may include a replacement shipment or a refund.

6. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy available on our website. Shipping charges for returns are the responsibility of the customer unless the return is due to a shipping error or damaged item.
  • We do not accept returns or exchanges for international shipments unless the items are defective or not as described.

7. Contact Us

  • please call or email us at kristin.mallon@gmail.com or contact us at 358 Beech Street, Hackensack, NJ, 07601, US.