Refund Policy

At The Nature Back, we strive to ensure that all our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

  • Damaged or Defective Items:
    • If you receive an item that is damaged or defective, please contact us within 7 days of receiving the order to report the issue. We may require photos of the damaged item to process your refund or replacement.
    • Once approved, we will provide a full refund, exchange the item for a new one, or offer store credit, depending on your preference and item availability.
  • Incorrect Items:
    • If you receive an incorrect item, contact us within 7 days of receiving the order. We will arrange for a return and send you the correct item at no additional cost.
  • Change of Mind or Unwanted Items:
    • If you simply change your mind or are not satisfied with your purchase, you may return the item within 30 days of receiving the order for a refund or store credit.
    • The item must be in its original, unused condition with all tags and packaging intact.
    • Customers are responsible for the return shipping costs in this case.
    • Refunds will be processed once the returned item has been received and inspected.

2. How to Request a Refund

  • To initiate a refund request, please call or email us at:
  • Provide your order number and details of the issue, including any relevant photos if applicable.
  • Our Customer Care team will review your request and get back to you within 1-2 business days.

3. Processing Time

  • Refunds will be processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
  • Please note that processing times may vary depending on your financial institution.

4. Exclusions

  • We do not accept refunds or exchanges on items marked as final sale, unless they are damaged or defective.
  • Personalized or custom items are also non-refundable unless defective.

5. Contact Us

  • If you have any questions or concerns about our refund policy or need assistance, please do not hesitate to contact us:

Thank you for shopping with The Nature Back. We aim to provide you with a pleasant and hassle-free shopping experience!